Report Fraudulent or Suspicious Activity
Contact us immediately if you suspect you have fallen victim to a social engineering attack and have disclosed information concerning your Fidelity Bank of Texas accounts.
Call us at (254) 755-6555 or visit your local Fidelity Bank of Texas branch location. The following personnel are available to assist you: Nikki Palacios, Sada Moon and Theodore Pitts.
Regularly monitoring your account activity is a good way to detect fraudulent activity. If you notice unauthorized transactions under your account, notify Fidelity Bank of Texas immediately.
Fidelity Bank of Texas will not contact you requesting any of the following personal or private information: your social security number, any of your ATM/check card numbers or PINs, your access codes, or any other personal or private information. We will also never send an email or any email service asking you to "click here" or to "click on this link" to update your account information. All legitimate email messages from the Bank will instruct you to log into online banking in order to update or transmit your personal or private information.